Welcome to Divolira’s FAQ section! We’ve compiled answers to the most common questions about our trendy fashion pieces, global delivery, and customer service. Whether you’re eyeing that perfect bodycon dress or curious about our shipping policies, you’ll find all the information you need right here.
Product Information
What styles of dresses and skirts do you offer?
Our collection features runway-inspired styles including:
- Flirty A-line skirts
- Figure-hugging bodycon dresses and skirts
- Versatile midi dresses and skirts (knee-length)
- Trendy mini dresses and skirts (above knee)
Are your products true to size?
Our bodycon styles are designed to fit snugly, while our A-line and flowy pieces offer more relaxed fits. We recommend checking our detailed size guide for each product. If you’re between sizes or prefer a looser fit, consider sizing up.
What materials are your dresses and skirts made from?
We use high-quality stretch fabrics for our bodycon items to ensure a flattering fit, while our A-line and flowy pieces often feature lightweight materials like chiffon or polyester blends for beautiful drape and movement.
Ordering & Payment
What payment methods do you accept?
For your convenience and security, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
What shipping options are available?
We offer two convenient options:
- Express Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Standard Shipping: 15-25 business days via EMS (free for orders over £50)
Do you ship worldwide?
Yes! We ship globally except to some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
For express shipments, you’ll receive a tracking number via email once your order ships. For standard shipping, basic tracking may be available depending on your location. If you have any questions about your order status, our Newport-based team is happy to help at [email protected].
Will I need to pay customs fees?
Customs fees vary by country and are the responsibility of the customer. We recommend checking your local customs regulations if you’re unsure.
What if my package is delayed?
While we carefully estimate delivery times, international shipping can sometimes face unexpected delays. If your package hasn’t arrived within 5 business days after the estimated delivery date, please contact us at [email protected].
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Simply email our customer care team at [email protected] to initiate your return. Please note:
- Items must be unworn, with tags attached, and in original condition
- Return shipping costs are the customer’s responsibility unless the item is faulty
- Refunds will be processed to your original payment method
How long do refunds take to process?
Once we receive your returned item, please allow 5-7 business days for us to process your refund. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, we recommend placing a new order and returning the original item following our standard return process.
Account & Customer Service
How do I contact customer service?
Our friendly Newport-based team is always happy to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for faster future checkouts.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password shortly.
Still have questions? Our fashion-loving customer service team is ready to assist you. Email us at [email protected] and we’ll help you find the perfect outfit or answer any remaining questions.
Happy shopping from the Divolira team!