Term and Conditions

Last updated: [Insert Date]

1. Our Fashion Philosophy

Divolira specialises in premium bodycon dresses, A-line skirts, and figure-enhancing apparel designed for confident women worldwide (except certain Asian countries and remote locations). Our collections include:

• Bodycon dresses and skirts that sculpt your silhouette
• Mini dresses and skirts for bold fashion statements
• Midi dresses and skirts offering elegant coverage
• A-line skirts that flatter every figure

2. User Responsibilities

When using our website and services, you agree to:

• Provide accurate account and payment information
• Not misuse our products or website content
• Comply with all applicable laws and regulations
• Use the website only for lawful personal purchases
• Not attempt to harm or disrupt our website functionality

3. Product Information & Sizing

We take pride in our detailed product descriptions:

• All measurements are approximate
• Colors may vary slightly due to monitor settings
• Fabrics contain premium stretch materials for optimal fit
• Size guides are provided for each product category

Please review all product details carefully before ordering. If you need sizing advice, contact our Newport-based customer service team at [email protected].

4. Ordering Process

4.1 Placing Orders

Our streamlined ordering process:

1. Select your perfect fit from our collections
2. Add items to your cart
3. Proceed through our secure checkout
4. Receive order confirmation via email

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your full payment details.

4.3 Order Confirmation

You’ll receive:

• Immediate order confirmation email
• Shipping notification within 1-2 business days
• Tracking information when your order dispatches

5. Shipping & Delivery

5.1 Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two premium shipping methods:

Service	Cost	Carrier	Delivery Time	Tracking
Standard Shipping	£12.95	DHL/FedEx	10-15 business days	Full tracking
Free Shipping	Orders over £50	EMS	15-25 business days	Basic tracking

5.3 Delivery Areas

We ship worldwide except to:

• Certain Asian countries (contact us for details)
• Remote locations

6. Returns & Exchanges

6.1 Our Promise

We offer a 15-day return window from delivery date for most items:

• Free exchanges on eligible items
• Simple process – no complicated forms
• Prepaid UK return labels provided

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Bodysuits
• Final sale items marked “Non-Returnable”

6.3 Return Process

1. Email [email protected] within 15 days
2. Include order number and return details
3. Package items in original condition with tags
4. Ship using provided instructions

6.4 Refunds

Once we receive and inspect your return:

• Processed within 5 business days
• Issued to original payment method
• Original shipping fees non-refundable

7. Intellectual Property

All content on Divolira.com is our exclusive property:

• Product designs are copyrighted
• Photography and descriptions may not be reused
• The Divolira name and logo are trademarks

Unauthorized use may violate copyright and trademark laws.

8. Liability Limitations

Divolira’s liability is limited to:

• The purchase price of your order
• Direct damages caused by our negligence

We’re not liable for:

• Indirect or consequential damages
• Incorrect product care by customers
• Events beyond our reasonable control

9. Privacy & Data Protection

We handle your personal information carefully:

• Used only for order processing and service improvement
• Never sold to third parties
• Protected with industry-standard security

See our separate Privacy Policy for details.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

11. Contact Us

Divolira Customer Service

61 Commercial St, Newport, GB NP5H 5JX
Email: [email protected]